Return Policy
1.1 Eligibility for Returns
- JSC Company is committed to ensuring your satisfaction with every purchase. Our return policy allows you to return eligible items within 10 days of receiving your order.
1.2 Eligible Items
- To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
1.3 Non-Returnable Items
- Certain items, including but not limited to any non-returnable items, are not eligible for return. Please check the product description before making your purchase.
1.4 Return Process
- To initiate a return, please contact our customer support team / fill out the return request form on our website. Provide your order number and details about the item you would like to return. Our team will guide you through the return process.
1.5 Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item. In such cases, we will provide a prepaid shipping label.
1.6 Refund
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 10 days.
Refund Policy
2.1 Eligibility for Refunds
- Refunds are issued for eligible items returned within the specified time frame and meeting the criteria outlined in our return policy.
2.2 Refund Process
- Refunds are processed within [X] days after the returned item is received and inspected. You will be notified via email once the refund is processed.
2.3 Partial Refunds
- In some cases, partial refunds may be granted for items with obvious signs of use, damage, or missing parts not due to our error.
2.4 Late or Missing Refunds
- If you haven’t received a refund within the expected time frame, please check your bank account and contact your payment provider. If the issue persists, contact our customer support team for assistance